We are committed to protecting your privacy. Authorized employees within the company are the only people allowed to use information collected from visitors, and only on a need to know basis. We constantly review our systems and data to ensure the best possible service for our customers. However, we are legally bound to reveal information, including personal information, if law enforces it.
Designs Non-Disclosure Policy
Just like any other companies we are proud in having you as a customer, we believe in delivering service that is better than anyone else, we believe in constructive competition. Therefore we have our previous work as our portfolio proudly present on the website for selected customers to view.
We can remove it from the website on special notices if the other party don’t want us to disclose their designs, however for doing that the customer must qualify in becoming our premium client.
The definition of premium client is one who has ordered products worth more than 6000 USD from us in parts of three orders. Meaning each can be of 2000 USD to make a cumulative of 6000 USD.
Clothing Marketing Policy
Since we believe in Mutual growth of the Client and the company, we offer various methods to promote the business of our customers, thus resulting in more sales for the customer and allowing us to make more production for them in return. We would refer clients to the customer by doing promotional activities for the client, with their Clothing Brand Name and other Contact details publically available.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our agents and manufacturer/supplier(s), and if legally required to do so, to the appropriate authorities. Clients have the right to request copies of any and all their personal records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties. Any information that is collected via “trails” (the trail you leave as you travel through our site) is only reviewed internally and then discarded. Your trust is important to us, and we will not do anything to violate that trust.
DHL, Fedex and Sky net Courier worldwide are our primary carriers.
Please be aware that DHL and Fedex Priority mail may take up to 4 to 5 days to arrive and DHL Parcel Post can take 2 week to arrive within USA or Canada and up to 2-3 weeks to HI and AK
In addition to above shipping options we might also use different courier services which seem best for the location of delivery.
Cancelling An Order
You have the right to cancel an order within 3 days once the payment is made. Please however bear in mind that ‘Mortay’ produces custom manufactured products based upon your order. If the garment that you have ordered has past the 3 days period and has been sent for production then a cancellation charge of 40% of the order value will apply.
If you would like to cancel an order then please contact Mortay using Contact us tab or email us at, sales@Mortay.com with all the product details, invoice number, date and cancellation instructions. We will revert to you in 2 business days about the state of production of your order, and whether any cancellation charges will apply.
Please note an order cannot be cancelled once the ordered goods have been delivered to you or are in transit to you from ‘Mortay’. This is on account of the fact that all our goods are produced to your custom measurements or specifications.
If customer fails to reply or approve any sample e-mailed/sent to him within a month, their order will automatically be canceled, however they will be able to get their order amount credited with us after deduction of set up charges depending upon the progress on that particular order.
Delays In Delivery
It is your responsibility to ensure all contact details including the delivery address are correct and that either you or a person nominated by you is available in person to accept and sign for the delivery of the goods when they are delivered to your address.
‘Mortay’ takes no responsibility for goods that fail to be delivered or fail to be signed for, on account of incorrect delivery address supplied by you at the time of placing your order. We are also not responsible for failure of delivery if the address provided by you is found closed or inaccessible, by the postal service or courier agency, at the time of delivery.
‘Mortay’ will choose established postal service or courier companies to ship your orders through. Once however the goods have been dispatched, we take no further responsibility for any late or lost deliveries.
‘Mortay’ provides its customers with only strictly quality-controlled goods without exemption according to ‘Mortay’ quality standard. We will follow the specifications as instructed by the customer at the time of order. Any changes during the production will be notified and confirmed by the customer. We DONOT accept any returns or refunds for any customized goods at all once they have been shipped. So you can ask for pictures, video conference or you can visit our site to check the orders quality if you feel it is needed.
You can make any changes on the garment as long as the order is with us, once it is shipped, we will still make the changes but you will have to pay for the shipment and re-shipment of the garment.
Commencement of Turnaround
Please note that the turnaround time commences from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Customers are required to thoroughly revise the order summary as no changes can be made in it once it has been forwarded to the production department.
Delays in Production
The Production of your custom made apparel, completely depends upon the communication that is kept with the relationship manager at Mortay Apparel. Our production time stops when we wait for approval from customer and this increases the production time that we give to our customers.
Further, due to fabric availability and other issues, production can be delayed. The 17 Business days timeframe is only a standard rough estimate given to all customers. Usually orders do not take that long to be completed, however we will be in continuous communication with you throughout the process of production and inform you about the delays time to time.